Introduction

At Lumen Christi, your privacy is a top priority. We are committed to protecting your personal information and maintaining the highest standards of data security. This Privacy Policy explains how we collect, use, store, and share your information in compliance with applicable laws, including HIPAA, and outlines your rights regarding your personal data.

Information We Collect

We collect information that you voluntarily provide through our website. This may include:

• Personal Information: Your full name, email address, phone number, and any details you share in contact or inquiry forms.
• Usage Information: Data such as your IP address, browser type, and pages visited, collected through cookies and other tracking technologies.

How We Collect Information

Your information is collected when you:

• Fill out our secure contact and appointment forms (all submissions are encrypted and HIPAA-compliant).
• Use our online scheduling tools and newsletter sign-up forms.
• Interact with our website, where cookies and tracking technologies help us enhance your experience.

Use of Your Information

We use your information to:

• Provide and improve our mental health services and support.
• Process appointment requests and respond to your inquiries.
• Send you updates, newsletters, and important communications related to our services.
• Analyze website usage to improve our offerings and ensure a smooth user experience.

Sharing Your Information

We respect your privacy and do not sell or rent your personal data. Your information is shared only when necessary to:

• Comply with legal obligations.
• Work with trusted third-party service providers (such as website hosting, analytics, or payment processing), who are required to maintain similar standards of data protection.
• Protect the safety and rights of our patients and users.

Data Security

We take extensive measures to safeguard your personal information. Our systems use encryption, secure servers, and strict access controls. All data transmitted via our website is encrypted, and our storage practices comply with HIPAA standards to ensure the highest level of security for your sensitive health information.

Your Rights

You have the right to access, correct, delete, or limit the use of your personal information. To exercise these rights or if you have any questions about your data, please contact us using the details provided below.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, it is securely deleted or anonymized.

Children's Privacy

Our website is intended for adults and individuals over the age of 18. We do not knowingly collect personal information from children. If we become aware of data collected from a child, we will take steps to delete it immediately.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us. All our channels of communication are available on our Contact Us page.

Thank you for trusting Lumen Christi Medical & Behavioral Health Services, LLC with your mental health care. We are dedicated to protecting your privacy and ensuring your information is handled with the utmost care and respect.